| Job Description |
Alteo is looking for an Application Support Analyst for a contract position.
*** 6 month contract + possibility of renewal ***
*** Company located in Laval, but 100% remote job ***
Responsibilities :
- Respond to various service and support requests on ERP.
- Provide rapid resolution of functional and technical incidents (level 1 and 2)
- Provide excellent customer service to internal clients
- Resolve incidents, report them and follow up with our supplier Deltek
- Investigate recurring incidents
- Evaluate and present solutions to the Application Manager (technical and functional)
- Document customer needs (requests) and manage the backlog by priority
- Conduct regular follow-ups with team members and monitor the progress of deliverables
- Writing technical and functional documentation
- Participate in the various tests (unitary, functional, acceptance, new versions installed), validate the results and carry out the production launch.
- Comply with internal IT norms, standards and processes
- Provide functional and technical expertise (log analysis)
- Define and keep the application support guide up to date
Profile :
- Bachelor's degree in computer science or any other relevant training
- 3+ years experience in a similar position
- Good knowledge of MS SQL Server (complex queries, stored procedures).
- Knowledge of ERP Systems
- Knowledge of Jira (asset)
- Strong analytical skills
- Strong problem solving skills
- Strong customer service orientation
- Perfectly bilingual (French and English)
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