| Job Description |
Alteo is looking for an IT Ops Specialist for a permanent position based in Montreal.
Your main role will be to contribute to the smooth running and optimization of operations (payment industry), by recommending the implementation of methodological and technical solutions, while ensuring compliance with processes and regulations.
Responsibilities:
- Contribute to the definition of procedures to ensure service performance
- Contribute to the study and analysis of electronic payment platform requirements
- Contribute to the analysis of operating constraints
- Contribute to the industrialization of production and implementation of the business resumption plan
- Contribute to the definition and implementation of procedures
- Contribute to the drafting of qualification and patch testing procedures
- Contribute to customer support in order to meet availability and reliability commitments
- Contribute to the handling and processing of requests and incidents
- Contribute to the definition of production release requirements
- Contribute to managing relations between customers and editors/service providers
- Contribute to the production of activity reports
- Contribute to drawing up maintenance action plans
- Contribute to the definition of service tasks: alarms, scheduling, backups and planning of processing (Batch)
- Contribute to committees with internal teams and/or customers (e.g. Steering Committee, Production Committee...)
- Contribute to user support in order to guarantee the processing of reported anomalies
- Contribute to technical support for users (2nd and 3rd levels)
- Contribute to the timely response to operating incidents (e.g. analysis, diagnosis and resolution)
- Contribute to the anticipation of user needs and system evolutions
- Contribute to technical documentation
- Contribute to the follow-up of operating incidents, by analyzing causes and taking associated corrective measures.
Profile:
- DEC/BAC in IT or equivalent
- 3-5 years' experience in a similar role
- Familiarity with the electronic payment industry (an important asset)
- Unix server
- Databases (e.g. Oracle, PostgreSQL...)
- Batch and Shell scripting
- File transfer station (CFT, SFTP...)
- International network platforms (e.g. Edit Package Visa, Master Com...)
- Scheduling tools (e.g. AUTOMIC, $UNIVERS...)
- Network architectures and security
- Supervision platform
- Databases
- Writing technical specifications
- Customer orientation
- Compliance with commitments
- Taking the initiative
- Problem anticipation
- Reporting & Monitoring
- Sense of initiative, flexibility
- Team player
- Ability to provide support and assistance
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