| Job Description |
Alteo is looking for an IT Technician for a permanent position based in Montreal.
*** Hybrid work: 3 days office / 2 days remote ***
Responsibilities:
- Receive, prioritize, and process user requests or assign work to relevant team members
- Provide first-level technical assistance and ensure tracking of incident requests
- Identify, analyze, and resolve technical problems encountered by users
- Collaborate with the other IT team members to resolve complex problems or escalate incidents if required
- Lend support to the configuration, installation, and maintenance of user workstations and ensure user upgrades are conducted on a periodic basis
- Conduct preventive maintenance on IT equipment and apply software updates and security patches according to established procedures
- Support the evolution of work procedures and processes around incident management as well as management of interventions and requests for standard changes
- Assist and train users on proper use of technology and support continuing education to improve user autonomy across departments
- Track and document the organization’s IT assets, including computers, peripheral equipment, and software licences. Manage stocks and inventories of IT equipment.
- Maintain accurate documentation of problems solved, solutions implemented, and troubleshooting procedures
- Follow company security policies and raise user awareness of good IT security practices. Assist with the implementation of security measures such as password management, regular backups, etc.
- Participate in the planning for future system requirements and in finding innovative solutions
Profile:
- AEC/DEC in IT or equivalent
- 3-5 years of experience in IT user support and network administration
- Good knowledge of Windows 11, Windows Server, Active Directory, VMware, M365, and Scripting PowerShell
- Knowledge of M365 office tools
- Knowledge of different desktop deployment methodsKnowledge of IT, telecommunication, and cybersecurity components
- Good understanding of the workstation configuration process
- Good communications and interpersonal skills
- Ability to work under pressure, adapt and multi-task
- Ability to work autonomously within a team setting
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