| Job Description |
Alteo is looking for a Junior SRE for a permanent position based in Montreal.
Your main role will be to participate to the smooth running and optimization of operations (payment industry), by recommending the implementation of methodological and technical solutions, while ensuring compliance with processes and regulations.
Responsibilities:
- Participate to the definition of procedures to ensure service performance
- Participate to the study and analysis of electronic payment platform requirements
- Participate to the analysis of operating constraints
- Participate to the industrialization of production and implementation of the business resumption plan
- Participate to the definition and implementation of procedures
- Participate to the drafting of qualification and patch testing procedures
- Participate to customer support in order to meet availability and reliability commitments
- Participate to the handling and processing of requests and incidents
- Participate to the definition of production release requirements
- Participate to managing relations between customers and editors/service providers
- Participate to the production of activity reports
- Participate to drawing up maintenance action plans
- Participate to the definition of service tasks: alarms, scheduling, backups and planning of processing (Batch)
- Participate to user support in order to guarantee the processing of reported anomalies
- Participate to technical support for users (2nd and 3rd levels)
- Participate to the timely response to operating incidents (e.g. analysis, diagnosis and resolution)
- Participate to the anticipation of user needs and system evolutions
- Participate to technical documentation
- Participate to the follow-up of operating incidents, by analyzing causes and taking associated corrective measures.
Profile:
- DEC/BAC in IT or equivalent
- 0-3 years' experience in a similar role
- Familiarity with the electronic payment industry (an important asset)
- Unix server
- Databases (e.g. Oracle, PostgreSQL...)
- Batch and Shell scripting
- File transfer station (CFT, SFTP...)
- International network platforms (e.g. Edit Package Visa, Master Com...)
- Scheduling tools (e.g. AUTOMIC, $UNIVERS...)
- Network architectures and security
- Supervision platform
- Databases
- Writing technical specifications
- Customer orientation
- Compliance with commitments
- Taking the initiative
- Problem anticipation
- Reporting & Monitoring
- Sense of initiative, flexibility
- Team player
- Ability to provide support and assistance
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