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Technical Account Manager (Payment Solutions) [#4737]

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Job Title Technical Account Manager (Payment Solutions) [#4737]
Field IT
Job Description Alteo is looking for a Technical Account Manager (Payment Solutions) for a permanent position based in Montreal.

Your main role will be to oversee the processing, internal feedback and follow-up of customer requests, in compliance with contractual SLAs.

Responsibilities:
  • Monitor the processing of requests and complaints in order to guarantee compliance with contractual commitments and SLAs.
    • Monitor the processing of customers' administrative and commercial requests
    • Ensure that malfunctions arising from customer calls are identified, formalized and dealt with
    • Ensure the follow-up of quality commitments with customers
  • Ensure the management and development of customer relations in order to guarantee business development and continuity.
    • Identify customer needs and expectations
    • Ensure the development and proposal of new services to customers
    • Monitor the contractual execution of the service until the purchase order is obtained.
    • Ensure the proposal and implementation of the necessary actions to develop sales within its perimeter.
  • Ensure reporting of service activities to the customer, with the aim of contributing to performance.
    • Gather the information required to draw up the performance indicators for the area concerned.
    • Ensure data formatting and analysis
    • Provide advice and recommendations in collaboration with management.
  • Manage his/her team with the aim of improving collective performance
    • Provide guidance, support and assistance to team members
    • Ensure the development and ongoing assessment of team members' skills.
Profile:
  • DEC/BAC in IT or equivalent
  • 8+ years' experience in a similar role
  • Familiarity with the electronic payment industry (an asset)
  • Knowledge of PowerCard products (an asset)
  • Excellent oral and written communication skills
  • Negotiation skills
  • Customer account management techniques
  • Sales techniquesWriting techniques
  • Customer orientation        
  • Administrative management
  • Compliance with commitments
  • Taking initiative
  • Problem anticipation
  • Reporting & Monitoring
  • Involvement in the Quality approach
  • Relational skills
  • Persuasion
  • Initiative
  • Flexibility
Job Type Permanent job
Job Location Montreal
Date 11/18/2024
Salary According to experience
Job ID 4737
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